Self-Service Payment Centre Survey

Closed 1 Sep 2017

Opened 24 Jul 2017

Feedback expected 6 Oct 2017

Results Updated 8 Dec 2017

The Self Service Payment Centre (SSPC) opened on the 3rd January 2017, replacing the Cashiers department and changing the way the service operated going from a face-face to an automated one.

The aim of the survey was to find out what our service users thought of the SSPC, so that we can improve the way they accessed the service.

The consultation ran for six weeks from 24 July to 01 September 2017, with all the 174 responses were completed online within the SSPC.





Hackney Council wants to hear your views on the new Self-Service Payment Centre (formally Cashiers Department) so that we can improve the way you access and use the service.


  • All Areas


  • Residents


  • Understanding views