Resident Engagement Strategy Consultation
Priority 1: Embed a 'Resident First' culture across the Housing Service
We believe that a positive culture of resident engagement starts at the top. Our Housing Service leaders need to lay the foundations for continuous listening and learning across the service and amongst all staff.
To read more about this priority and our proposals click here
To realise our leadership role we will:
- Ensure that residents are engaged in shaping significant changes to housing policy or management arrangements, and have genuine opportunities to influence new ways of working.
- Make sure all major housing reports and new policies show how residents have been consulted, and how the proposals will affect residents.
- Promote more visibility of leaders and managers in the community, through attendance at Area Panels, consultations and community events.
- Update and publicise our housing services standards in partnership with residents – and present them in ways which are meaningful and measurable.
- Draw upon the Chartered Institute of Housing Professional Standards to shape a staff training programme that promotes collaborative working and equips staff with the skills and knowledge to engage with residents effectively.
- Develop a Housing Communication Strategy setting out how we will keep residents informed – and tailor our approach to meet different needs.
- Publish ‘you said, we did’ updates in each edition of ‘Our Homes’ and via our housing e-newsletters.