Neighbourhood Housing Consultation

Closed 3 Feb 2017

Opened 21 Nov 2016

Results expected 17 Mar 2017

Feedback expected 30 Jun 2017

Contact

Thomas Allan

(Consultation Officer)

Consultation Team

020 8356 3330

housinghubs@hackney.gov.uk

Overview

We are reviewing how tenants and leaseholders access the Council’s housing services because the way residents are using our services is changing, with fewer people coming into our neighbourhood housing offices.
 
At the same time, the Government has announced a one per cent reduction in rent for social housing tenants. Rents help us provide the services you need. The reduction means we need to improve the efficiency of our services and find the savings to cover the imposed shortfall.
 
Our overall objective is to provide you with a high-quality, lower cost, and more efficient housing service, which also reflects and responds to the changing ways residents are choosing to access those services.
 

Why your views matter

To deliver these improvements and make the required savings, we are proposing to:
 
  • Reduce the number of neighbourhood housing offices from six to three
  • Expand these remaining offices, including an improved housing counter service at Christopher Addison House
  • Make more housing services available online
  • Provide self-service terminals in the proposed housing hubs and at libraries around the borough
  • Provide estate officers with the technology and training to do mobile working –so they can bring housing services to you.
     

We are running this consultation because we want to know what you think of the proposals; how you think they will affect you; and whether you think any other options should be considered.

Before completing this survey, please take the time to download and read the consultation document below, which outlines the options in more detail.

Your browser does not support inline PDF viewing. Please download the PDF.

What happens next

After we have gathered and carefully considered your views, these will be presented to the Council’s cabinet at a public meeting in June 2017, at which a decision will be made.

Areas

  • All Areas

Audiences

  • Council tenants
  • Council leaseholders

Interests

  • Understanding views
  • Gathering ideas