Tell us about your experience accessing Council services.

Closed 18 Apr 2021

Opened 15 Mar 2021


Hackney Customer Services team would like to hear the views of all Hackney residents, particularly those who use (or may use) the phone, regarding how they access Hackney Council Services or raise a query or complaint. This is so we can better understand how and why residents access services, what residents expect when they call the Council, and views on how we handle their data. This survey will support the information we have already collected from residents who we are working with to shape and improve the experience of residents who call our Customer Service team.

This survey, running from Monday 15 March - Sunday 18 April, can be accessed online or you can pick up a paper copy within the Hackney Service Centre.

Fore more information and to take part online visit: and search customer services. 


  • All Areas


  • Residents


  • Understanding views